Returns and Refund Policy
Returns
Arun 3D Creators (https://www.arun3D.com) does not accept returns/refunds under any circumstances unless specified below cases,
we accept the returns only under the circumstances of broken on arrival (we request you to send us the photos/parcel opening video of the broken item within 24hrs from the date of receiving). In such cases, the customer is requested to send us the item back and we will fix the same or send you a new one by considering practical possibilities.
We reserve the right to deny accepting the order and to cancel the accepted order with/without refund anytime before the delivery date due to practical issues that might raise up during production due to the nature of the creative artistic works. Arun 3D Creators does not hold responsibility for inconveniences caused due to any such circumstances of cancellation or delay and once canceled/refunded we do not hold any obligation or compensation of any sort. Customer/user discretion and risk advised before placing the order.
Please note, In adverse cases of any customer making a claim on damages caused for whatsoever reasons, the maximum amount of charges that can be claimed is less than or equal to the charges/payment made by the customer for the product.
Cancellations
For order cancellation before starting production, we will be able to refund the paid amount after deducting the Order cancellation fee (i-e) INR 500 or 12% which is higher. Please also note Refund turnaround time 6-8 days (approx) to process the refund and credit the amount to the customer's bank account/ also by following actual payment method.
Plese note If we are already started the production work and the order can not be canceled/ in this case refund not applicable.
By using this website, you agree to the courts at Tenkasi Tamilnadu, India only shall have exclusive jurisdiction in all matters related to this agreement or the use of this website / online store.
By placing an order with us through our web store at the website/ Whatsapp/ Facebook page, or through any mode, you agree to the above-mentioned terms and conditions.